Cancellation and Returns Policy

At Lowell Craft, we aim to provide quality products and a positive shopping experience. If you have any concerns regarding your order, please contact us, and we will do our best to assist you.

Order Cancellation

If you wish to cancel your order, please contact us as soon as possible at lowellcraft@gmail.com. Cancellation requests are subject to the order's processing and shipping status. Once an order has been dispatched, cancellation may no longer be possible.

Damaged or Incorrect Products

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect product, contact us within 3 days of delivery at lowellcraft@gmail.com. Please include your order number, a description of the issue, and clear photographs of the product, where applicable.

Return Eligibility

Products may be eligible for return if they are damaged, defective, or different from the items ordered. Returned products should be unused, unworn, and in their original packaging, wherever applicable. Returns are subject to review and approval.

Non-Returnable Products

Customized, personalized, or specially made products may not be eligible for return or refund unless the product is defective, incorrect, or otherwise covered by applicable law.

Refunds and Replacements

Once a return request has been reviewed and approved, we will inform you of the available resolution. Depending on the circumstances, this may include a replacement, refund, or store credit. Approved refunds will be processed using the original payment method wherever possible and within the applicable processing period.

Return Shipping

Customers may be responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect product, or applicable law requires otherwise. Please contact us at lowellcraft@gmail.com for return instructions before sending any product back.

International Orders

International orders may be subject to additional shipping times, customs procedures, and delivery-related risks. If your order arrives damaged or does not arrive as expected, please contact us at lowellcraft@gmail.com so we can review the issue and assist you. Refunds or replacements will be handled in accordance with our policies and applicable law.

How to Contact Us

For cancellation requests, returns, refunds, or product-related concerns, please contact us using the details below:

Email: lowellcraft@gmail.com

Please provide your order number and relevant details so we can assist you efficiently.