FAQ
Company & Manufacturing
Lowell Designer Craft has been engaged in the manufacture, sourcing, and export of fashion accessories, bags, home décor, gifts, and handicrafts for more than 20 years. The company is led by Mr. Yashwant Gupta.
We focus on long-term business relationships, not only one-time orders. Our team studies every development request carefully and gives practical guidance on materials, designs, production possibilities, MOQ, pricing, and timelines. We work with buyers as a product-development and sourcing partner.
Yes. Lowell Designer Craft is a proprietorship firm registered in India and holds the required statutory registrations for export business.
- Legal status: Proprietorship
- GSTIN: 07AEBPG3187M1ZB
- Import Export Code (IEC): 0507031831
Yes. Lowellcraft is associated with recognized Indian export and jute-sector organizations.
- Export Promotion Council for Handicrafts (EPCH), India: Membership No. EPCH/REGN/32886
- Jute Manufacturing Development Corporation of India: Membership No. JMDC/REGN/9056672008
Lowellcraft works as a merchant exporter with dedicated production clusters and specialist manufacturing partners in different product categories. This model allows us to develop a wide range of products, materials, finishes, and designs rather than being limited to one single factory capability.
Yes. We can manage bulk production through our associated production units in Delhi, Jaipur, Kolkata, Saharanpur, and other artisan clusters. Our network includes artisans, supervisors, quality controllers, and production partners experienced in handling export orders.
Quality & Minimum Order
Our products are made using suitable-quality raw materials and are checked during and after production. We work across seven main product divisions:
- Costume and imitation jewellery
- Fashion accessories and apparel
- Bags
- Incense and aroma products
- Home décor
- Gifts and promotional items
- Handicrafts
Each division is monitored by product professionals and quality-control personnel. Our objective is to maintain consistent quality, reduce rejection levels, and deliver orders according to agreed timelines.
Our general minimum order value is USD 500. Different conditions may apply for customized products, printed bags, printed scarves, apparel, or special development orders.
You can submit an inquiry directly from any product page by clicking Request for Quote. Please mention:
- Product code or product link
- Required quantity
- Destination country
- Customization requirements, if any
- Your company name and contact details
Our team will review the requirement and send you a quotation.
Yes. The minimum order quantity (MOQ) for an individual product is shown on the relevant product page. MOQ can vary by product, material, design, customization, and production method.
For printed jute bags, cotton bags, scarves, and similar products, the standard MOQ shown on the product page may apply, subject to artwork and production feasibility.
For smaller quantities, printing may involve additional fixed costs for screen preparation, artwork development, or printing setup. For example, printed jute or cotton bags may require an additional USD 15 per colour per screen as a development charge. For orders of 2,000 pieces or more per style/design, this setup charge may be waived, subject to the production requirement.
Final printing and development charges are always quoted clearly before order confirmation.
Bulk Discounts & Pricing
Yes. Bulk discounts may be available depending on the order value, quantity per style, product category, customization, and payment terms.
Indicative bulk-discount structure:
- Regular discount: Up to 15% for qualifying bulk orders above USD 4,000 with assorted designs.
- Premium discount: Up to 20% for qualifying bulk orders above USD 4,000 focused on one or two designs.
- Special Lowellcraft discount: Up to 25% for selected large-volume orders, subject to product and order conditions.
Discounts apply to product value only and do not include freight, duties, taxes, banking charges, customization charges, or special packing charges. Final discount eligibility will be confirmed in the quotation.
No. Prices displayed on the website are indicative wholesale prices and are subject to confirmation. Final pricing may vary depending on quantity, product specifications, raw-material cost, customization, currency exchange rate, packaging, and agreed shipping terms.
Products & Custom Development
Yes. We can develop buyer designs, reference samples, sketches, images, or product ideas. Our design and development team can assist with contemporary product development, material selection, colour combinations, samples, and production planning.
Yes. We have a showroom at our corporate/head office in New Delhi. Visits should be scheduled in advance.
Yes. Send us a reference image, sketch, sample, or detailed requirement. We can evaluate the design, advise on feasibility, develop a sample, and begin bulk production after your approval.
Yes. Many products can be customized. Depending on the product and MOQ, we can consider changes in:
- Colour combinations
- Material
- Size and shape
- Embroidery, beads, trims, and hardware
- Packaging
- Branding or private label
- Printing, logo, or artwork
Please send your exact requirement through the Request for Quote form.
Samples & Customization
Samples are available on request. Sample cost depends on the product, material, complexity, and customization required. Standard samples are generally ready within 15–20 days, subject to material availability and development requirements.
Samples can be shipped through courier on a paid basis, or you may provide your DHL, FedEx, UPS, or other courier-account number.
Basic customization may be possible without a separate design fee where no major development work is required. However, product development, moulds, special materials, printing screens, embroidery programs, prototypes, or complex custom work may involve additional charges.
Any applicable development cost will be informed and approved before work begins.
Yes. For smaller sample payments, we may accept suitable payment methods such as PayPal, bank transfer, Western Union, MoneyGram, or other mutually agreed secure payment options. Availability can vary by country and order value.
Production & Shipping
Indicative lead times are:
- Small orders: approximately 2–3 weeks
- Bulk orders: approximately 4–6 weeks
The actual timeline depends on product type, quantity, customization, raw-material availability, season, quality approval, and shipping method. Final production and dispatch time will be stated in the quotation or pro forma invoice.
Shipping is selected according to buyer preference, shipment weight, urgency, destination, and incoterms.
- Courier services (Door to door): Approx. transit time 2–7 business days | Suitable for small parcels and samples
- India Speed Post (Door to door): Approx. transit time around 1–2 weeks | Suitable for small low-value shipments
- Air freight (Airport to airport / door to door): Approx. transit time around 5–10 days | Suitable for medium-weight urgent shipments
- Sea freight (Port to port / door to door): Approx. transit time around 30–60 days | Suitable for large and heavy bulk shipments
Transit time is only indicative and may vary due to customs clearance, destination country procedures, airline/shipping-line schedules, weather, or other factors.
For international shipments, we commonly work with courier partners such as DHL, FedEx, and UPS, depending on the destination, rate, service availability, and customer preference.
Shipping charges depend on:
- Destination country and postal code
- Actual or volumetric weight
- Carton size and packing
- Product type
- Courier, air-freight, or sea-freight method
- Insurance, duties, and delivery terms
Shipping cost will be calculated and confirmed in the final quotation or invoice.
Once the order is dispatched, we will share the airway bill, courier tracking number, bill of lading, or other available shipping document. You can track the shipment through the carrier’s official website.
Import duty, VAT/GST, customs clearance charges, and other destination-country taxes are normally payable by the buyer unless otherwise agreed in writing. These charges depend on the import rules of your country.
Payment & Order Terms
Payment options may include:
- Bank transfer / T.T.
- Irrevocable Letter of Credit for eligible large orders
- PayPal for suitable sample or small payments
- Other mutually agreed secure payment methods
Payment terms for bulk orders will be stated in the quotation or pro forma invoice.
The billing address is the registered address used for invoicing and payment records. The shipping address is the address where goods must be delivered.
Please provide a complete physical delivery address, including contact person, phone number, postal code, and country. Courier companies may not accept delivery to a P.O. Box for many shipment types.
Yes. You can send your requirement by email, phone, WhatsApp, or through the website inquiry form. Please share product code, quantity, destination, and customization details so our team can prepare an accurate quotation.
The website can display prices in country-specific currencies for buyer convenience. Our base quotation currency is generally USD, unless otherwise agreed.
Unless specifically stated otherwise, quoted product prices are generally FOB India. Freight, insurance, customs duties, destination taxes, banking charges, and other charges are additional unless clearly included in the final quotation or pro forma invoice.
Returns & Claims
As most Lowellcraft products are made to order, customized, or produced for wholesale export, returns are not normally accepted for reasons such as a change of mind, buyer preference, or incorrect order selection.
If goods are materially defective, damaged due to our packing/production error, or materially different from the approved sample or confirmed specification, please notify us in writing within three days of delivery and provide clear photographs, video evidence, carton details, and shipment documents.
After review, Lowellcraft may offer an appropriate solution, such as replacement in a future shipment, credit note, debit-note adjustment, repair where feasible, or another mutually agreed remedy. Any decision will depend on inspection of the claim and agreed order terms.
Shipping charges are generally non-refundable, and return shipment should not be arranged without our written approval.
