1. Since how many years this company is manufacturing these items?

The Company is being engaged since past 10 years in to manufacturing of this beautiful product. Company Full name is Lowell Designer Craft also a Dun & Bradstreet (D &B) Certified Co under the proprietorship of Mr. Yashwant Gupta who is now CEO of this Company.

2. How are we different from our competitors?

We go in depth to study any request for developments and give you properly analyzed answers for possibilities / varieties. We believe business is generated through good relationships and not by just producing items. We are ready to be a partner by combining your ideas of profits with our needs.

3. What are the other statutory approvals the company has?

Lowell Designer Craft has all the necessary statutory approvals from the Government of India. Legal Status of Firm: Proprietorship Income Tax Registration: PAN No:- AEBPG3187M VAT Registration No.(Tin)07140471330 Import Export Code (IEC): 0507031831

4. Do you have any Affiliation with Indian Government?

Yes!,Lowellcraft is a member of Export Promotion Council for Handicrafts,India . And its membership no is …EPCH/REGN/32886 Also Lowellcraft is a register member of Jute Manufacturing Development Corporation of India under its membership no. -JMDC/REGN/9056672008


5. What manufacturing facilities are available?

We are Merchant Exporter and have dedicated Cluster units in various fields of manufacturing expertise to work for us and deliver the desirable result. Therefore, we can produce different designs, in different materials, which only a dedicated manufacturer may not be able to carry or produce.

6. Can you handle bulk productions?

Yes we easily managed bulk production, Apart from our Delhi, Jaipur, Kolkata, Saharanpur unit, where we have 150 artisans and executives, we have about 6-8 Cluster units in villages near by the factories. Each Cluster unit has about 100 to 150 artisans who are well groomed and equipped to handle any big orders. Each production center is well connected and equipped with production as well as communication facilities.


7. What are your company’s quality policy and what quality objectives you had set for your organization?

Quality Policy:- Lowellcraft looks after supply and manufacturing of various products. We have divided our products in seven divisions; 1) Costume & Imitation jewelry; 2) Fashion accessories & Apparels; 3) Fashion Bags; 4) Incense/Aroma products; 5) Home décor; 6) Gifts & Promotional Items 7) All sort of Handicrafts. Each division is headed by Product professionals & quality controller. Made out of superlative quality raw materials our products undergo repeated checks both during & after manufacturing. Quality Objectives:- Maintaining consistent product quality (measurable in terms of Rejection %). Adhering to delivery schedule as committed to the customer.

Minimum order

8. What is your minimum order?

Only USD 300.00; except order for any customize items or any printed bags or apparel items.

9. How can I place an order/Inquiry at Lowellcraft.com?

It is very easy to Order or send Inquiry of a product in our online website. Kindly visit the How to Order/send Inquiry Option to know the purchasing steps

10. Is there any minimum quantity of an individual design?

Yes. Minimum quantity for each product is written with the product detail, on the website itself.

11. What is the minimum for printed items like bags, scarves or anything printed? Is there any extra cost for printing if quantity is less ?

Yes, there is an extra charge if any item is printed. For example for printed jute & cotton bag, we accept the same minimum quantity at the same price as what is mentioned on our website. But in addition to it, there is an extra US$15.00 per color per screen plate’s charges as a fixed development cost towards bag. But if the order quantity is 2000 or more (per style per design), then there is no addition charges. Likewise for printed scarf, whatever will be the actual development/printing/screen plates cost is worked out, and informed to buyer at the time of order finalization? Any addition cost & charges for the printing items is always very transparent and quoted at the time of order finalization.

Discount policy

12. Do you have any discount policy for wholesale buying?

Following is the discount policy for the bulk sale…… Regular discount :- 15% on the purchase of more than USD 4000.00 of assorted designs by customer. Premium discount :- 20% on the purchase of more than USD 4000.00 of any particular 1 or 2 designs. Lowellcraftdiscount :- 25% on the purchase of more than USD 4000.00 of assorted designs by Lowellcraft. Pl note that these discounts are on the amount, exclusive of freight charges.


13. Can you develop my designs?

Oh!! Sure!! It will be our pleasure to design your styles. We have a design center managed by young designers producing new contemporary designs based on market predictions & counter sampling the items given by customers / other designers.

14. Do you have any showroom?

Yes, we do have one in our Corporate/Head Office in New Delhi.

15. Can I request a particular design not from your website, for bulk order?

Yes, you can. We first develop production sample according to the specification provided by you, & after your approval than produce it in bulk.

16. Can I request a change in color,size, specifications of design of selected product from your website?

Yes, you can. If you like some of our designs, but want some alteration or want make it in different color combination, please, inform us, we will develop that according to your specifications


17. What is the sample availability time and costs?

The samples are available upon request, Sampling Cost depends upon the product to product & its specification and usually ready in 15-20days time and are delivered via India Speed post on "PAID" basis or you provide your FEDEX/UPS/DHL A/c.no.

Customize product request

18. Is there any option to change specifications in items Selected product on other website?

Customization is provided FREE & is possible for any design idea, weather its your own product or liked on some other website. All we need is a sketch or a picture of it or possible the physical sample of the product with relevant information - how you wish to customize it for yourself. We can provide you a FREE sample provided there are no heavy charges involved. Only you have bear the courier cost or we can send you at your courier account.

19. Is there any easy way of making sample payment? I don’t want to send by bank via TT transfer as it cost much.

Yes, you can Remitted small payment by pay pal, Western Union or Money-gram


20. How many days it generally takes to deliver the goods?

For small orders 2 to 3 weeks For bulk orders 4 to 6 weeks

21. Through which mode do you ship your goods?

The mode of shipment depends on customer’s choice and the total weight of the order.

Mode of shipment Type of delivery Time of delivery Best for minimum weight
1. Courier services door to door 2-3 days 0.5 - 100 Kg
2. Indian speed post door to door one week 0.5 - 20 Kg
3. Any air freight airport to airport one week  200 -500 Kg
4. Through ship port to port 45-60 days more than 500 Kg


22. Which are the courier services do you prefer?

For overseas countries we have dealing with FedEx & DHL & UPS.

23. What is the Shipping charge of the products?

The Shipping charge is based on the weight of the selected & packing of the selected products and destination. If you want to know the shipping charge for your destination, you can check it through shipping charge calculator on Product detail page or contact us.

24. How can I keep track on my order during transition?

Every freight company provides on-line facility to track out your goods in the transition period. As soon as we ship your goods, we e-mail you the scanned copy of “airway bill” or tracking number. With the help of airway tracking no, you can keep track on your goods.

25. Are there any charges I have to pay on the receivingshipments of goods?

This depends on the mode of the shipment you have chosen and what your country’s rules say on the same. Generally no other charges are involved in door to door courier services; except custom duties at destination port as per your country’s rules.


26. What are my payment options?

You have three options:- 1. Bank T/T:- you can instruct your bankers to transfer the invoiced money in to our account. The details of our bankers with swift code are well written there in the invoice. 2. Irrevocable LC:- The bigger orders involving large amount can be handled through Irrevocable LC from any internationally recognized banks. 3. You can pay through paypal, western union or money-gram

27. What is the difference between Billing Address and Shipping Address?

Billing Address is the address where a customer gets his bills from the credit card company. Shipping address is the address where the customer wants to receive their shipment. Please mention physical address, as goods cannot be delivered at PO Box no.

28. Can I phone or fax my order?

Yes, Orders are accepted via phone +91-11-22004752 or fax +91-11-22004752, you just have to tell us the product code, we can generate the Order online on your behalf and will send you the confirmation details.

29. What are the pricing/Currency terms?

Our Website shows Country Specific Currency (Pricing).As US Dollar is International accepted currency so we make USD$ as our Base currency. The prices are quoted in US Dollars FOB India, any port.

30. If I dissatisfied with the design of the product, can I return the product?

If the product is of bad quality or not of the shape or design you have ordered than it can be returned or can be issued debit notes of the same amount or can be sent the right product with your next order. Though the return of goods or issue of Debit note will be at discretion of Lowell Designer Craft. Please note you must intimate us within three days from the date of delivery, Shipping charges cannot be refunded and return shipping charges shall be accepted by the customer.